empirical study on the quality education and training of hotel staff in five star hotels of Punjab

The profoundly cutthroat environment where organizations work today requires a skilled labour force in each organization to stay successful player the competitive round of business. For long time now, human resources have been viewed as indispensable for effective working an light its commitment further developing efficiency, business execution and economic development. Thus, this study intends empirically examine role impact quality education training pertaining knowledge, skills, attitude, work-behaviour approach hotel staff ten five-star hotels Punjab. Also, laid emphasis on assessing significance hospitality industry posing recommendations basis examination. It has found from results analysis that significantly impacts both altogether affects performance hotels.